SERVICE FAILURES AND CUSTOMER RESPONSES;A STUDY OF SELECTED SERVICES IN LUDHIANA CITY (Record no. 187550)
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000 -LEADER | |
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fixed length control field | 00431nam a22001457a 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 190909b2016 xxu||||| |||| 00| 0 eng d |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | T 658.834 |
Item number | K11S |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | KANSAL,DISHA |
245 ## - TITLE STATEMENT | |
Title | SERVICE FAILURES AND CUSTOMER RESPONSES;A STUDY OF SELECTED SERVICES IN LUDHIANA CITY |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | LUDHIANA |
Name of publisher, distributor, etc | PAU |
Date of publication, distribution, etc | 2016 |
502 ## - DISSERTATION NOTE | |
Degree type | MBA |
Name of granting institution/ Department | MARKETING MANAGEMENT |
Year degree granted | 2016 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | CONSUMER BEHAVIOUR |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Theses/ Dissertation |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type | Public note |
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Dewey Decimal Classification | Mohinder Singh Randhawa Library | Mohinder Singh Randhawa Library | 09/09/2019 | T 658.834 K11S | 303640 | 09/09/2019 | 09/09/2019 | Theses/ Dissertation | With Cd Acc.No-280531 | |||||
Dewey Decimal Classification | Mohinder Singh Randhawa Library | Mohinder Singh Randhawa Library | 16/01/2020 | T 658.834 K11S | 280531 | 16/01/2020 | 16/01/2020 | Theses/ Dissertation | Cd of Thesis -303640 |