SERVICE FAILURES AND CUSTOMER RESPONSES;A STUDY OF SELECTED SERVICES IN LUDHIANA CITY (Record no. 187550)

MARC details
000 -LEADER
fixed length control field 00431nam a22001457a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190909b2016 xxu||||| |||| 00| 0 eng d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number T 658.834
Item number K11S
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name KANSAL,DISHA
245 ## - TITLE STATEMENT
Title SERVICE FAILURES AND CUSTOMER RESPONSES;A STUDY OF SELECTED SERVICES IN LUDHIANA CITY
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc LUDHIANA
Name of publisher, distributor, etc PAU
Date of publication, distribution, etc 2016
502 ## - DISSERTATION NOTE
Degree type MBA
Name of granting institution/ Department MARKETING MANAGEMENT
Year degree granted 2016
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CONSUMER BEHAVIOUR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Theses/ Dissertation
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Bill Date Koha item type Public note
    Dewey Decimal Classification     Mohinder Singh Randhawa Library Mohinder Singh Randhawa Library 09/09/2019   T 658.834 K11S 303640 09/09/2019 09/09/2019 Theses/ Dissertation With Cd Acc.No-280531
    Dewey Decimal Classification     Mohinder Singh Randhawa Library Mohinder Singh Randhawa Library 16/01/2020   T 658.834 K11S 280531 16/01/2020 16/01/2020 Theses/ Dissertation Cd of Thesis -303640

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