Customer orientation in service organizations - a study of selected private sector banks

By:

DHINGRA, Shobhit

Material type: Text

TextPublication details: Ludhiana PAU 2003Edition: Deptt. of Business ManagementDescription: 56 LSubject(s):

DDC classification:

T 332.13 D38C

Summary: The present study attempts to measure the extent of Customer orientation in Private Sector Banks. The sample size consisted of 9 private sector banks out of which 52 employees were selected at three levels which were Front end level, Back end level and Ma

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Theses/ Dissertation	Mohinder Singh Randhawa Library	T 332.13 D38C (Browse shelf(Opens below))	Not for loan		224651
Theses/ Dissertation	Mohinder Singh Randhawa Library	T 332.13 D38C (Browse shelf(Opens below))	Not for loan		224652

The present study attempts to measure the extent of Customer orientation in Private Sector Banks. The sample size consisted of 9 private sector banks out of which 52 employees were selected at three levels which were Front end level, Back end level and Ma

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