TY  - BOOK
AU  - Navdeep Kaur
TI  - Complaint redressal system of white Goods companies
U1  - T 658.812 N45C 
PY  - 2008///
CY  - Ludhiana
PB  - PAU
KW  - CONSUMER COMPLAINTS
KW  - COMPLAINT REDRESSAL SYSTEM
KW  - CONSUMER BEHAVIOUR
KW  - CUSTOMER LOYALITY
KW  - SERVICE QUALITY
N2  - Service management contributes a lot towards success of a product. Customer purchases a product in hope that the product would satisfy his/her needs and desires. The ability to deal with customer problem is also closely related to customer satisfaction an
ER  -