TY - BOOK AU - Mehta Amit TI - Organizational Role Stress Among Employees of Call Centres In Selected Cities of North India U1 - T 158.7 M52O PY - 2009/// CY - Ludhiana PB - PAU KW - ROLE EXPERTATION KW - JOB STRESS KW - PSYCHOLOGY, INDUSTRIAL KW - WORK -- PSYCHOLOGICAL ASPECTS N2 - The present study entitled "Organizational Role Stress Among Employees of Call Centres in Selected Cities of north India" was conducted by selecting twenty call centres (ten each from Mohali and NCR-Delhi Region). The objectives of the study were to find ER -