TY  - BOOK
AU  - Jain Ritika
TI  - Customer perceptions of E-Service Quality:An empirical study
U1  - T658.834.3 J20C 
PY  - 2013///
CY  - Ludhiana
PB  - PAU
KW  - CONSUMER PREFERENCES 2.E - SERVICE
N2  - The present study was conducted to analyze the perceptions of customers towards various dimensions of e-service quality. Further, an attempt was also made to study the influence of these perceptions on e-satisfaction, behavioural intentions and loyalty. A
ER  -