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	1.	No cover image available Services marketing ; integrating customer focus across the firm by ZEITHAML, Valarie A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi 2003 Availability: Items available for loan: Mohinder Singh Randhawa Library (2)Location, call number: 658.8 Z-3S, ... Place hold Add to cart (remove)

	2.	No cover image available Market orientation and service quality : a study of private sector banks in Ludhiana by SOMANI, Gaurav Edition: Business Managment Material type: Text; Format: print ; Literary form: Not fiction Publication details: Ludhiana PAU 2006 Availability: Items available for reference: Mohinder Singh Randhawa Library: Not for loan (2)Location, call number: T 658.838.332.13 S61M, ... Add to cart (remove)

	3.	No cover image available Value- based marketing for bottom-line success; 5 steps to creating customer value by DE BONIS, J Nicholas Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi 2004 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.834 D28V. Place hold Add to cart (remove)

	4.	No cover image available Service management and marketing : a customer relationship management approach by GRONROOS, Christian Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore 2000 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.834 G90S. Place hold Add to cart (remove)

	5.	No cover image available Award-winning customer service : 101 ways to guarantee great peformance by Evenson, Renee Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi PHI Learning 2011 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.8 E88A. Place hold Add to cart (remove)

	6.	No cover image available Service management and marketing : a customer management in service competition by GRONROOS, Christian Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India 2012 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: BM 658.834 G90S. Place hold Add to cart (remove)

	7.	No cover image available Customer service pocket book by Newby,Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida UP Gopsons papers ltd. 2007 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.8 N47C. Place hold Add to cart (remove)

	8.	No cover image available Customer Mania by Blanchard,Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: India Harper Collins 2006 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.8 B60C. Place hold Add to cart (remove)

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