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	1.	No cover image available Essence of services marketing by Payne, Adrian Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2001 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.8 P28E. Not available: Mohinder Singh Randhawa Library: Checked out (1). Place hold Add to cart (remove)

	2.	No cover image available Services marketing ; integrating customer focus across the firm by ZEITHAML, Valarie A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi 2003 Availability: Items available for loan: Mohinder Singh Randhawa Library (2)Location, call number: 658.8 Z-3S, ... Place hold Add to cart (remove)

	3.	No cover image available Service management and marketing : a customer relationship management approach by GRONROOS, Christian Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore 2000 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: 658.834 G90S. Place hold Add to cart (remove)

	4.	No cover image available Service management and marketing : a customer management in service competition by GRONROOS, Christian Edition: 3rd Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India 2012 Availability: Items available for loan: Mohinder Singh Randhawa Library (1)Location, call number: BM 658.834 G90S. Place hold Add to cart (remove)

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