| 000 | 00473nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 170101s2003 xx 000 0 und d | ||
| 082 | _a658.8 Z-3S | ||
| 100 | _aZEITHAML, Valarie A. | ||
| 245 | 0 | _aServices marketing ; integrating customer focus across the firm | |
| 260 |
_bNew Delhi _c2003 |
||
| 300 | _a668p | ||
| 650 | _aCUSTOMER SERVICE | ||
| 653 | _aCUSTOMER SERVICE | ||
| 653 | _aMARKETING | ||
| 653 | _aSERVICE INDUSTRIES -- MARKETING | ||
| 942 |
_2ddc _cB _01 |
||
| 999 |
_c127514 _d127514 |
||