Services marketing ; integrating customer focus across the firm
ZEITHAML, Valarie A.
Services marketing ; integrating customer focus across the firm - New Delhi 2003 - 668p
CUSTOMER SERVICE
CUSTOMER SERVICE MARKETING SERVICE INDUSTRIES -- MARKETING
658.8 Z-3S
Services marketing ; integrating customer focus across the firm - New Delhi 2003 - 668p
CUSTOMER SERVICE
CUSTOMER SERVICE MARKETING SERVICE INDUSTRIES -- MARKETING
658.8 Z-3S