Normal view MARC view ISBD view

Services marketing ; integrating customer focus across the firm (Record no. 127514)

MARC details
000 -LEADER
fixed length control field	00473nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	170101s2003 xx 000 0 und d
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8 Z-3S
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	ZEITHAML, Valarie A.
245 #0 - TITLE STATEMENT
Title	Services marketing ; integrating customer focus across the firm
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc.	New Delhi
Date of publication, distribution, etc.	2003
300 ## - PHYSICAL DESCRIPTION
Extent	668p
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	CUSTOMER SERVICE
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	CUSTOMER SERVICE
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	MARKETING
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	SERVICE INDUSTRIES -- MARKETING
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Books
Koha issues (borrowed), all copies	1

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Date last checked out	Bill Date	Koha item type
		Dewey Decimal Classification			Mohinder Singh Randhawa Library	Mohinder Singh Randhawa Library	03/10/2008	1	658.8 Z-3S	241302	06/12/2017	24/11/2017	15/04/2017	Books
		Dewey Decimal Classification			Mohinder Singh Randhawa Library	School of Business Studies	03/10/2008		BM 658.8 Z-3S	270636	15/04/2017		15/04/2017	Books